Storegrid Premium Support Plans

(No purchase required)
Standard Support
Bronze Support Plan Silver Support Plan Gold Support Plan
Email Support
Forum Support
Storegrid Knowledge Base
Instant Messenger Support
Phone Support (Call Me Back service)
Response Time Guaranteed –
1 business day response time
Guaranteed –
12 business hours response time
Guaranteed –
6 hours response time
Guaranteed –
2 hours response time
Support Hours 24 x 5
(Monday to Friday)
24 x 5
(Monday to Friday)
24 x 7 24 x 7
Cost/month Free!
(covered by your License purchase – at no extra cost)
$ 50 / MONTH $ 100 / MONTH $ 200 / MONTH
Remote Sessions
NOTE: Please refer #5 below
$ 250 for up to 5 hours. And $ 50 per hour thereafter.

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$ 50 per hour (can be purchased as required).

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$ 40 per hour (can be purchased as required).

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$ 30 per hour (can be purchased as required).

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Per Incident Support
(please see notes below)
$ 50 per incident.

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Not Applicable Not Applicable Not Applicable
Monthly Recurring Billing Plan
You will need a valid credit card to purchase this plan. Your card will automatically be charged every month.
Not Applicable $ 50 per month

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$ 100 per month

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$ 200 per month

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Annual Billing Plan with Discounts
Pay upfront for 10 months and get 2 months of support for FREE! Various payment options supported.
Not Applicable $ 500 per year

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$ 1 000 per year

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$ 2 000 per year

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Storegrid Premium Support
  1. All requests for premium support should be posted through the web based form available for this purpose. This form URL will be communicated to you after your purchase one of the premium support plans.
  2. Instant messenger support is offered using Yahoo, MSN or through Skype chat.
  3. The response time guaranteed only applies for the initial response where best effort will be made to provide the solution to the issue. There is no guarantee that the issue reported would be resolved within the response time specified.
  4. Standard South Africa Public Holidays will apply.
  5. Remote Sessions: Depending upon the technical expertise required for troubleshooting an issue through remote session, it has to be scheduled at a mutually convenient time. Remote sessions will not be charged if an issue reported is because of a bug in Storegrid. has the sole discretion to determine if the issue was cause by a bug in Storegrid or not.
  6. Per Incident Premium Support: Standard Support Users can also purchase ad hoc ‘per incident’ premium support as and when this is required. Per incident support (for email, IM & Call Me Back service) is priced at US$ 50 per incident. The response time will be (within) 6 hours. Ad hoc ‘per incident’ support is only available on weekdays (SAST hours) and is not available on weekends.